I want to talk about customer service.
I don't know if any of you remember, but Chloe, Ezra and I missed our flight from Portland, home to Illinois. After a fun and long trip (almost 2 months) I couldn't imagine how crappy it would be to hear the words, "you won't be flying today." So, during this super frustrating hour of figuring out what to do next, I heard the worker mention to her customer that "people just think they deserve so much these days. They just think they should be treated like royalty". Umm...yeah, if that comment was directed at me, yes, I do deserve to be treated well when 1. it was the airlines fault, and 2. I paid ALOT of money to be on this flight. So, since then i've kind of been noticing my attitude toward what kind of service I DO expect as a customer. It kind of seems like customer service has sortof gotten this huge division. It's either amazing or really lame. Does anyone agree?
I got some really really bad service a little bit ago and I felt I deserved better. Long story short, I called the manager to mention how poorly we were treated (in light of the fact we paid for service that cost upward of 100 bucks so yes, I felt like we should've been treated pretty good) I have never called on bad service before. Have any of you? I did, because the service performed wasn't even satisfactory so I thought he should know about it. Anyway, he was super appreciative and a little sad at the fact that his employee was lame so he gave us a gift card. We went back to the store...awesome service this time. I went back just the other day...bad bad bad service, like mean mean service. So, I'm just not ever going back there and they won't miss my business. Have you ever been treated so poorly that you just almost wanted to burst?
So, the other day we were at McDonalds. I was waiting in the crowded line when Merlin appeared and asked my how many straws I would need. Would I like ketchup, napkins?? He quickly returned with all of my extras, a high chair, and cookies for the kids. He then followed me to my seat and then went to pick up my order for me AND got our drinks. Merlin, you are great. So, I went and told his manager how amazing the service was and that we were treated so great. I don't expect to be treated like royalty, but man he made me FEEL like royalty and it brought a smile to all of our faces (the kids, me, the lady he helped next to me, the lady he helped behind me..)
Once when I was a working lady, I used to go to Reams in Utah and there was this awesome worker there and I actually called a radio station to have them give a "shout out" to this worker. She probably never heard it, but she deserved the praise.
And that's what I want to say about customer service. Said it.